Our Terms & Conditions

Definitions: The Company is J-Lau Associates. The Client’ means the party or any person acting on their behalf with whom the Company contracts

All Prices quoted, whether written or verbal, are for the services listed only. Any additional services required to complete a project will be quoted for in advance and charged accordingly. Delivery is free unless otherwise stated

All Work is billed for 50% non-refundable deposit and the remaining balance is paid upon completion of the work.

Where There is a change of brief, J-Lau Associates will inform the client in advance of any extra cost likely to be incurred.

All projects are planned to an agreed time schedule. Non-adherence to this schedule by the client may result in compromising final delivery deadlines. If this is likely to occur, J-Lau Associates will advise the client as soon as this becomes evident and suggest an alternative solution where feasible. This may incur additional costs.

Any work that has been carried out and a 50% deposit has not been acquired. If the job has been put on hold by the client the 50% deposit is due for the work already carried out.

6 Whilst every effort will be made to achieve agreed delivery, J-Lau Associates cannot accept liability or be held financially responsible for any targets or deadlines being missed for delivery of any work which is outside of J-Lau Associates control.

All creative work produced and devised during a project(s), creative, digital, print, web, software files and correspondence remain the property, physically, intellectually and in copyright, of the Company until full payment has been made in full and all projects costs are cleared.

Once final proofs/materials have been signed off by the Client, the Company cannot be held responsible financially or otherwise for any errors relating to design, print, web design service

It is the responsibility of the Client that all materials (including images, diagrams, logos, videos, data as well as intellectual property in other media) supplied to J-Lau Associates by the Client will have the relevant copyrights, licences and permissions for use in the commissioned project. J-Lau Associates will not accept responsibility/liability for infringements caused by any wrongly supplied materials. Any Images/logos/accreditations specified/instructed by the client J-Lau Associates has sourced, the client should always check the relevant copyrights of any images on the clients website or printed or design material been made aware by J-Lau Associates.

The Company reserves the right to commission freelance support or outsource any job if it is felt it is in the best interests of the Client. An outsourced job remains the property/responsibility of the Company.

Whilst taking every care to protect all media, data and correspondence supplied, the Company cannot accept liability or be held responsible financially or otherwise for any loss. Disputes will not be entered into.

The Company cannot guarantee the Client exclusively of any marketing concept, strategy or design or other intellectual property provided. Therefore the Company will not accept liability for alleged claim from the Client or any Third Party as the result of unintentional similarity in part or whole of a Third Parties copyright protected or registered trademark or brand, identity, strap-line, colour usage, image style and content, product or otherwise.

It remains the Client’s responsibility to seek copyright protection if desired for any creative/intellectual property provided to the Client by the Company.

If at any point during the design or development process a client wishes to cancel, they may do so but will be invoiced an amount that J-Lau Associates judges to be proportional to the amount of work completed on the commission and further compensatory charges for booked design or any other supply costs accruing.

Terms and conditions may be changed at any time without prior notice to its clients.

The Client is agreeing fully to the Company’s trading Terms and Conditions by commissioning our services. You are agreeing to our terms by accepting our quote via email.

Once price is given and accepted unless stated in the quotation. Any additional work, onsite work and including screen share is charged at £50 per hour

All Graphic Design work when quoted includes up to 3 revisions. Any revisions required thereafter will be charged at our hourly rate per £50 per hour

The Company reserves the right to utilize the “Late Payment of Commercial Debts (interest) Act 1998” on late payments and will claim statutory interest and compensation for debt recovery costs on outstanding payments. The Company shall be entitled to charge interest on all sums due at a rate of 8% plus a reference rate until payment is received, after as well as before any judgment is obtained. The Company shall be entitled to add to any sums due any reasonable costs and expenses (including administrative costs) incurred by the Company in obtaining payment (hereof on an indemnity basis. The Company shall be entitled to charge the Client £15.00 in respect of any cheque tendered which is not met upon presentation (and to vary this charge at any time without notice).

Websites – Once your website is live you are accepting you are happy and the full remaining balance is due. Any amendments required after the site is live will be charged at an hourly rate of £45 per hour or according to the Price List.

All work that is quoted is for 1 design concept to be created (unless stated otherwise) – either based on brief supplied by client or clients instructions. All prices are based on content and imagery is supplied by client unless otherwise stated by J-Lau Associates. If another concept is required this is charged at a additional percentage of the original quoted cost.